2nd day at FHS Outram.

went out 10 minutes later than i did yesterday. overestimated the time taken for the whole journey. thought that it will take me an hour to get there but i was wrong. the whole trip is only 35 to 40 minutes long. upon arriving at Outram MRT, made my way from East West line to North East line exit since its much nearer to HPB. had some trouble while tapping out when i had no problem tapping in. when i think back; my funds was sufficient, my concession have not expired and there was no problem when i tapped in earlier.

so instead of wasting time trying to tap my card on the card reader over and over again like some gundu and end up blocking the other passengers, i approach the passenger service counter, hoping that they would resolve the matter. there was only one staff in the counter and he was currently attending to some other passenger. when he finish serving the customer, i thought that he would immediately attend to me. but, no. he attended to his precious handphone; took it out, check for any messages or calls and went to charge it. and he do it all directly in front of me. am i invisible? can't you see that there's a passenger waiting to be served?

putting that issue aside, he asked for my card and did something on the computer. then i heard,"ten dollars added. have a nice day,". and he could smile and giggle before saying,"i accidentally top up your card. your card is fine. can you pay $10?".

like what the? maybe it was my mistake that i did not mention to him that i was experiencing some problem with my card and couldn't tap out. but did i told you to top up my card? i clearly did not. and even if it is a normalcy for the passenger service staffs to be topping up passenger's cards, they cannot assume that it applies to all situation. first of all, if my card was credited with insufficient value, won't i be able to tap into the station? i would have been prompted earlier when i was tapping in right? doesn't it make any sense that i was in the station and had some problem getting out of the station?

called Ayah up and told him about the incident. he said that this is a common issue that passengers has raised up. if its something common, don't you think you guys should do something about it? assess the situation first lah. ask the passenger first. get a rough idea of the problem faced by the passenger and then resolve it!

imagine if you apply this example to nursing. here comes an elderly woman who's complaining of headache. you happily go and send the patient for MRI, CT scan which cost 89747916y4908 dollars. and when the results came back,"oh, your results looks fine. you're healthy just that you have a slight migraine. can you please pay $89747916y4908?". you tell me how you feel?

dumbass.